People Operations Associate

London, England, United Kingdom | Full-time | Allows remote


About Us


Taptap Send is VC-backed (including by Reid Hoffman), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words.


Our product is an app-based solution that lets immigrants send money back home to emerging markets instantly and at very low prices. Since launching in summer 2018, we’ve already moved tens of millions of dollars and reached tens of thousands of customers. We’re live in seven European countries, and we support payments into Senegal, Mali, Guinea, Ghana, Ivory Coast, Cameroon, Madagascar and Bangladesh; with lots more countries launching soon.


Global remittances account for over $500 billion annually, most of which moves back into developing countries. But the market is dominated by traditional services that are expensive, can take days to arrive, and have limited reach in rural areas. We're helping people to send that money instantly and securely at a fraction of the cost.


In addition to Reid Hoffman, we are backed by Canaan, Flourish Ventures, Helios and others. Our team is based across London, New York, Paris and Brussels and we pride ourselves on hiring exceptional talent -- our team members come from a wide variety of top-tier tech companies, professional services firms, and industry leaders, including Twitter, Yahoo, Amazon, McKinsey, Bain & Co, KPMG, Cravath, Slaughter and May and Vodafone.


To continue our rapid growth, we're looking to bring on people who are passionate about our mission and excited to work in a small start-up environment.  We have competitive salary and stock options and great benefits, and we were recently rated one of the best companies to escape to by Escape the City's "Escape 100". 


The role

We are looking for an extraordinarily driven individual to help us hire star candidates and deliver a first-class employee experience. You are self-motivated, highly autonomous and a go-getter who will go above and beyond to get things done. You possess innate startup grit and the ability to juggle many balls and wear many hats. You thrive in a continually-evolving and fast-paced environment.

You will

  • Lead scheduling and coordination of recruitment activities
  • Source new candidates and lead screening calls
  • Find opportunities to improve candidate experience and scheduling efficiency
  • Lead the entire employee lifecycle from offer signing stages to onboarding and offboarding
  • Maintain and update all current and historical employee records in files
  • Implement and create new processes and procedures within People Operations
  • Work closely with the People team and employees to build morale and promote our values and culture through programs and events

You have

  • 2 years experience in recruiting or HR/People Operations
  • High ambition, self-motivation and passion about our vision
  • Demonstrated ability in multitasking, prioritizing and meeting tight deadlines
  • Amazing ability to stay organized with strong attention to detail and great follow through. Hundreds of candidates each month? New hires to onboard? No prob!
  • Adept ability to be flexible.
  • Time management skills that help you handle it all.
  • Polished communication skills (both clear and friendly!)
  • Ability to thrive in a fast-paced, constantly evolving environment
  • Excellent professional judgment and decision-making skills


Taptap Values represent the core of who we are: 

  • Impact first.
  • Team next.
  • Accept reality, propose solutions.
  • Win with grit.
  • Be proactively candid, with yourself and others.
  • Love the particular.
  • Own it.
  • Create positive energy. Maybe, even have fun.


Benefits (UK)

  • Competitive salary (based on experience)
  • 25 days + public holidays
  • Flexible hours
  • Employer pension contributions
  • Regular team events
  • Professional development opportunities (e.g. language lessons, trainings, etc.)
  • Buy whatever tech equipment you need