North America Compliance Officer

United States | Full-time | Fully remote


About Us

Taptap Send is VC-backed (including by Reid Hoffman), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words.

Our product is an app-based solution that lets immigrants send money back home to emerging markets instantly and at very low prices. Since launching in summer 2018, we’ve already moved tens of millions of dollars and reached tens of thousands of customers. We’re live in seven European countries, and we support payments into Senegal, Mali, Zambia, Guinea, Ghana, Ivory Coast, Cameroon, Kenya, Madagascar, DR Congo, Bangladesh, Vietnam and Morocco; with lots more countries launching soon.

Global remittances account for over $500 billion annually, most of which moves back into developing countries. But the market is dominated by traditional services that are expensive, can take days to arrive, and have limited reach in rural areas. We're helping people to send that money instantly and securely at a fraction of the cost.

In addition to Reid Hoffman, we are backed by Canaan, Flourish Ventures, Helios and others. Our team is based across London, New York, Paris and Brussels and we pride ourselves on hiring exceptional talent -- our team members come from a wide variety of top-tier tech companies, professional services firms, and industry leaders, including Twitter, Yahoo, Amazon, Google, McKinsey, Bain & Co, KPMG, Cravath, and Vodafone.

To continue our rapid growth, we're looking to bring on people who are passionate about our mission and excited to work in a small start-up environment.  We have competitive salary and stock options and great benefits, and we were recently rated one of the best companies to escape to by Escape the City's "Escape 100". 

The Role

Taptap Send is seeking a seasoned compliance officer with 3+ years of relevant experience for our North American businesses, which are in the process of receiving their money transmitter licenses. The Compliance Officer will be responsible for leading all aspects of  the compliance program in the US and Canada and working with our regulators in order to maintain our regulatory licenses. 

The role is full-time, ideally based in New York state and reports directly to the regulated subsidiaries’ boards. 

Your responsibilities will include:

  • Owning the US and Canadian compliance programs, ensuring they reflect our regulatory obligations and are appropriate for our risk profile

  • Maintaining our regulatory licenses in the US and Canada, including working with regulators on their examinations and other inquiries 

  • Building trust and liaising with our regulators and other partners

  • Leading the preparation of internal compliance reports to management and the board

  • Creating and improving systems and processes to monitor our regulatory risk, compliance with regulatory requirements and internal policies

  • Scrutinising and testing our compliance programs, analysing findings and overseeing the resolution of any issues. Working with our internal auditors to achieve the same. 

  • Training our customer support, product and management teams on regulatory requirements, and contributing to Taptap Send’s culture of compliance 

Ideal Compliance officer:

  • ACAMS accredited or previously ACAMS accredited or equivalent

  • 3+ years’ compliance experience of money transmission / at a bank (as is required by the New York regulator); fintech experience an advantage 

  • Experience of:

    • US and Canadian regulatory environments 

    • managing multi-state licensed businesses using NMLS

    • state regulatory examinations

    • using technology to solve compliance issues (transaction monitoring, sanctions screening, etc.) 

  • Legal background a plus 

  • A highly organised self-starter, able to manage the expectations and requests of 50+ regulators

  • Attention to detail while still seeing the bigger picture

  • The ability to help build and foster an effective compliance culture

  • Strong communication skills and the ability to express opinions and concerns clearly to the wider business

Benefits (US)

  • Competitive salary (based on experience)
  • Medical, vision, and dental insurance
  • Unlimited leave
  • Flexible hours
  • Regular team events
  • Professional development opportunities (e.g. language lessons, trainings, etc.)
  • Taptap equipment (laptop, accessories)
  • Work from home desk stipend
  • Behavioral health benefits

Taptap Values 

Impact first.

Team next.

Accept reality, propose solutions.

Win with grit.

Be proactively candid, with yourself and others.

Love the particular.

Own it.