Compliance and Fraud Analyst

London or New York | Operations | Full-time | Partially remote

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About Us

Taptap Send is VC-backed (including by Reid Hoffman), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words.

Our product is an app-based solution that lets immigrants send money back home to emerging markets instantly and at very low prices. Since launching in summer 2018, we’ve already moved tens of millions of dollars and reached tens of thousands of customers. We’re live in seven European countries, and we support payments into Senegal, Mali, Zambia, Guinea, Ghana, Ivory Coast, Cameroon, Kenya, Madagascar, The Democratic Republic of the Congo, and Bangladesh; with lots more countries launching soon.

Global remittances account for over $500 billion annually, most of which moves back into developing countries. But the market is dominated by traditional services that are expensive, can take days to arrive, and have limited reach in rural areas. We're helping people to send that money instantly and securely at a fraction of the cost.

In addition to Reid Hoffman, we are backed by Canaan, Flourish Ventures, Helios and others. Our team is based across London, New York, Paris and Brussels and we pride ourselves on hiring exceptional talent -- our team members come from a wide variety of top-tier tech companies, professional services firms, and industry leaders, including Twitter, Yahoo, Amazon, Google, McKinsey, Bain & Co, KPMG, Cravath, and Vodafone.

To continue our rapid growth, we're looking to bring on people who are passionate about our mission and excited to work in a small start-up environment.  We have competitive salary and stock options and great benefits, and we were recently rated one of the best companies to escape to by Escape the City's "Escape 100". 

Taptap Values represent the core of who we are

  • Impact first.
  • Team next.
  • Accept reality, propose solutions.
  • Win with grit.
  • Be proactively candid, with yourself and others.
  • Love the particular.
  • Own it.
  • Create positive energy. Maybe, even have fun.

The role

Taptap Send is seeking a compliance and fraud analyst with 1+ years of experience to help support our out of hours service and help launch our US and Canada operations. The role is full-time and based in London or New York, but the candidate must be willing to regularly work on US East Coast time. You will work closely with the Operations Director, Heads of Compliance and the wider Taptap Send business to implement the compliance and fraud program for Taptap Send’s EU or UK business. As part of our first line of defence, the analyst will join the team that tackles financial crime and conducts in-depth investigations into suspected scams and possible money laundering.

Your responsibilities will include:

  • Using a combination of our technology and third-party software to evaluate suspicious or potentially fraudulent transactions, and gathering information to drive decision-making 
  • Reviewing potentially sanctioned customers or recipients, and reviewing customers that might be politically exposed 
  • Establishing rapport with customers that you speak to as part of your investigations
  • Escalating suspicious activity to the Head of Compliance and the relevant authorities; being able to rationalise and defend your decisions as needed 
  • Performing diligence on customers to ensure that we understand who they are and their risk profile 
  • Building trust and liaising with the Belgian regulator and other stakeholders, as necessary
  • Contesting friendly fraud and talking with victims of fraud
  • Assisting with regulatory reporting for our European business and responding to information requests 
  • Willing to work on a US east coast timezone (i.e. 1 pm to 9 pm GMT) as standard and work weekends with time off in lieu

You have:

  • Depending on location, a strong understanding of UK or US AML legislation and regulations 
  • 1+ years experience in a regulated financial institution in a compliance or compliance-related role 
  • An interest in using technology to address fraud and compliance issues 
  • Knowledge of or desire to learn basic SQL
  • Experience with compliance systems (transaction monitoring, sanction screening, etc)
  • Attention to detail while still seeing the bigger picture
  • The initiative to work independently to pursue your analysis
  • Good communication skills and the ability to clearly express opinions and concerns 
  • Willingness to work flexible hours (the role will involve regular weekend work, for which there will be time off in lieu)
  • Proficiency in English (required) and one other language of French, Spanish, Dutch, German, Italian or Portuguese. Languages of communities with which we work a bonus
  • The right to work in the US or UK 

Benefits (UK)

  • Competitive salary (based on experience)

  • 25 days, public holidays + Pipio day!

  • Flexible hours

  • Employer pension contributions

  • Regular team events

  • Professional development opportunities (e.g. language lessons, trainings, etc.)

  • Taptap equipment (laptop, accessories)

  • Work from home desk stipend

  • Private health insurance