KYC Review Agent - FR/IT Speaker

London, England, United Kingdom | Customer Service | Full-time

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About Us

Taptap Send is VC-backed (including by Reid Hoffman), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words.

Our product is an app-based solution that lets immigrants send money back home to emerging markets instantly and at very low prices. Since launching in summer 2018, we’ve already moved tens of millions of dollars and reached tens of thousands of customers. We’re live in seven European countries, and we support payments into Senegal, Mali, Guinea, Ghana, Ivory Coast and Cameroon, with lots more countries launching soon.

Global remittances account for over $500 billion annually, most of which moves back into developing countries. But the market is dominated by traditional services that are expensive, can take days to arrive, and have limited reach in rural areas. We're helping people to send that money instantly and securely at a fraction of the cost.

In addition to Reid Hoffman, we are backed by Canaan, Flourish Ventures, Helios and others. Our team is based across London, New York and Paris and we pride ourselves on hiring exceptional talent -- our team members come from a wide variety of top-tier tech companies, professional services firms, and industry leaders, including Twitter, Yahoo, Amazon, McKinsey, Bain & Co, KPMG, Cravath, and Vodafone.

To continue our rapid growth, we're looking to bring on people who are passionate about our mission and excited to work in a small start-up environment. We have competitive salary, and we were recently rated one of the best companies to escape to by Escape the City's "Escape 100". 

 

The Role

We are looking for a full time KYC Review Agent to help us assisting Taptap Send customers in verifying their account under a strict KYC process. We need someone that is patient and attentive to details and will enjoy communicating with customers on a daily basis. Shifts would be from Thursday to Monday.

  • Manage the collection and maintenance of client's ‘Know Your Customer’ (KYC) information by reviewing and authorising documentation sent by customers;
  • Maintaining and updating KYC processes on Taptap Send customers’ account records and ensuring that they are accurate;
  • Issuing appropriate information and guidance to customers;
  • Efficiently dealing with general day-to-day ad-hoc queries regarding the KYC process;
  • Assist with any other ad-hoc reviews/projects that the KYC department is required to carry out;

Requirements

  • Fluent or native French and fluent Italian
  • Excellent attention to details
  • Ability to multi-task, prioritize and manage time effectively
  • Preference for interacting over the phone with people all day in a high-paced environment
  • Willingness to work week-end hours

We hope you have

  • Experience in a regulated industry
  • Some experience in a customer experience or customer support role
  • Excitement about working on a small team and helping shape its culture as we grow
  • Passion for mission-oriented work with significant impact on the world
  • Spent time living/working in Africa
  • Additional languages - Spanish, German or Wolof are just a few examples!

Benefits

  • Competitive salary (based on experience)
  • 25 annual leave + public holidays
  • Employer pension contributions
  • Weekly team lunch and free drinks in the office
  • Regular team events
  • Professional development opportunities (e.g. language lessons, trainings, etc.)
  • No formal dress code
  • Dog-friendly workplace